Hiring a security guard company is a smart move for any business looking to protect its people, property, and assets. However, just signing a contract isn’t enough to guarantee maximum protection or a return on your investment. To truly get the best value from your security guard companies, it’s essential to approach the partnership strategically, communicate your needs clearly, and continuously optimize the services you receive.
Whether you’re a small business owner or managing security for a large commercial facility, this article will walk you through practical steps to ensure you’re getting top-tier protection and service — without overspending.
1. Choose the Right Security Guard Company from the Start
The foundation of value lies in selecting a security guard company that aligns with your goals and understands the specific risks associated with your industry. Not all companies are created equal — some specialize in retail security, while others focus on corporate, healthcare, or industrial sectors.
What to Look For:
Licensing and certifications that meet your local legal requirements.
Industry experience related to your type of business.
A track record of positive reviews and client testimonials.
The ability to provide both armed and unarmed guards.
Flexible service options (mobile patrols, static guards, event security, etc.).
By partnering with a company that understands your specific challenges, you’ll receive targeted solutions that deliver long-term value.
2. Be Clear About Your Security Goals
Getting the best value from your security guard company starts with clarity. The more specific you are about what you want to achieve — whether it's loss prevention, access control, or event security — the better the service provider can tailor their approach.
Ask Yourself:
Do I need 24/7 coverage, or just during peak hours?
Are there high-risk zones on my premises?
Do I expect guards to handle customer service duties in addition to security?
Documenting your expectations allows for better communication, fewer misunderstandings, and services that meet — or exceed — your business needs.
3. Request a Tailored Security Plan
Avoid one-size-fits-all approaches. A professional security guard company should offer a customized security plan that reflects your goals, risk factors, and site layout. This should include:
Guard shift schedules
Patrol routes and frequencies
Protocols for emergencies and suspicious activity
Access control procedures
When services are customized to your environment, you reduce waste, increase efficiency, and ultimately get more value for your investment.
4. Ensure Guards Are Properly Trained
Your security guard company should supply well-trained personnel — not just warm bodies in uniforms. To maximize value, confirm that guards are trained in:
Conflict de-escalation
Emergency response and evacuation
Surveillance monitoring
Customer service (if applicable)
Ask the company to provide details on their training programs, certifications, and ongoing development. A well-trained guard handles situations more effectively and represents your business professionally, adding measurable value to your operations.
5. Incorporate Technology to Support Security Guards
The best-performing security guard companies blend human presence with modern technology. From CCTV integration and real-time reporting apps to GPS-tracked patrols, technology increases guard accountability and operational transparency.
Examples of Tech-Enhanced Value:
Real-time incident reporting via mobile apps
Remote access to daily activity logs
GPS verification of patrol routes
Automated time-stamping for guard check-ins
These tools help you verify performance, track trends, and make data-driven decisions — ensuring you get what you’re paying for.
6. Conduct Regular Performance Reviews
Getting the best value from your security guard company means staying involved. Don’t just assume everything is running smoothly — set regular check-ins to assess performance and review incidents.
What to Review:
Guard punctuality and professionalism
Incident reports and response times
Adherence to agreed security protocols
Feedback from staff and customers
These reviews provide an opportunity to identify gaps, implement improvements, and make sure your security team continues to meet your expectations.
7. Evaluate ROI Beyond Cost
It’s tempting to choose the cheapest service provider, but value is about more than price. A reputable security guard company might charge more upfront, but will likely save you money in the long run through:
Reduced losses from theft or vandalism
Lower insurance premiums
Increased employee and customer confidence
Better handling of emergencies or workplace disruptions
Take a long-term view when evaluating return on investment. Quality service often leads to reduced risk and better business outcomes.
8. Encourage Guard Engagement with Your Team
The best guards don’t just patrol; they integrate with your team. Encourage a culture where guards are seen as part of the workplace environment rather than outsiders. This fosters better cooperation, communication, and incident reporting.
How to Encourage Integration:
Invite guards to staff meetings (when appropriate)
Provide site-specific orientation
Offer feedback to the security company on guard behavior and attitude
When guards are aligned with your company culture, they’re more effective and better equipped to represent your brand.
9. Stay Updated on Industry Standards and Regulations
Regulations surrounding security services can change, affecting both your responsibilities and those of your security guard company. Stay informed about:
Local licensing requirements
Guard-to-client ratios for different facility types
Training mandates and insurance policies
Partnering with a security provider that stays compliant and up-to-date ensures you don’t face fines, legal issues, or liability exposure.
Conclusion: Make Your Security Investment Count
Partnering with a security guard company is a significant investment — one that should deliver tangible value, peace of mind, and measurable protection. By choosing the right provider, setting clear goals, leveraging technology, and maintaining ongoing communication, you can ensure that your business gets the maximum return on every security dollar spent.
Remember, the best security is proactive, strategic, and consistently optimized. Treat your guard company as a key partner in your operations, and you’ll see lasting benefits that go far beyond traditional security.
Intraguard is a top security company London, offering a wide range of services such as manned guarding, CCTV surveillance, patrolling, and guard dog patrols across the city.
